Password Setup in Knack

In this quick guide, I walk you through how to securely set up user accounts in Knack without needing to create passwords manually. Using a simple client–customer structure.

I'll demonstrate how to:

• Add new user accounts without setting a password

• Send automated password reset links via email

• Track when credentials were sent and by whom

• Use connection fields at the account level for maximum flexibility

• Customise the password reset experience for a smoother onboarding flow with CSS

  
  

This approach is perfect if you're managing customer access, internal users, or portals and want a clean, scalable login setup.

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Add to CSS

/* Changes the text on "Forgot Your Password" page */
#knack-reset-pass .view-header .kn-title {
  /* Hide original text */
  display: none;
}

#knack-reset-pass .view-header:before {
  /* Adds new text */
  content: 'Set or Reset Your Password';
  font-size: 1.75em;
  display: block;
  margin-bottom: 10px; /* Adds space below the new title */
}

#knack-reset-pass .kn-description {
  visibility: hidden; /* Hide the existing description */
  height: 10; /* Set height to 10 */
  margin: 0; /* Remove any margin */
}

#knack-reset-pass .kn-description:before {
  /* Adds new text for the description */
  content: 'Please enter your email address below. You will receive an automated email link to set or reset your password. 📩\A Please ensure you check your spam folder. 📂'; /* Emoji added at the end */
  visibility: visible;
  display: block;
  white-space: pre-wrap; /* Preserves the line breaks */
  font-size: 1em; /* Adjust font size as needed */
  color: inherit; /* Inherit color from the parent element */
  padding-top: 10px; /* Adds space above the new description */
}